FAQs
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How can I place an order?
All orders and payments are processed via the website.
For custom cake order enquires, please fill out the form Custom Cakes Enquiry
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Can I place an order for the same day or next day?
Yes, depending on availability and cannot be guaranteed.
Please send a message to 0482 022 391 with your order request as detailed as possible in the below format and we will do our best to accommodate.
Name and Contact Number
Cake size AND Flavour
Pick up date AND time
Delivery address (if required)
Preferred payment method: PAYID, Cash, or Credit Card.
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How far in advance should I place an order?
Please place your order at least 3 days in advance for standard cakes to avoid any disappointment.
Custom cakes should typically be ordered at least 1 week in advance.
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Why does the date show as 'Date is not valid. This is not a real date'' at checkout?
The date is required in US format - MM/DD/YYYY
Please check you have entered the date in the format shown.
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What payment methods are available?
Card Payments - Mastercard, Visa, Amex
PayID - Enter “PAYID” in discount code field upon checkout. PAYID number will be provided via email in response to order confirmation email.
Cash payment on pick up - Enter “PAYCASH” in discount code field upon checkout.
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Can I make a change to my order after it has been placed?
A Honey Cake will accept any changes to addresses, delivery dates, messages and products, provided it is notified via email (hello@ahoneycake.com.au) at least 2 days prior to the order date scheduled.
Custom cakes will require 5 days notice for any changes.
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Can I cancel or refund my order?
Orders can be cancelled and a full refund will be issued, provided it is notified via email (hello@ahoneycake.com.au) at least 2 days prior to the order date scheduled.
Custom cakes will require 5 days notice for any cancellations.
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Where is the pick up location?
The two current pick up locations available are based in:
Braybrook VIC 3019
Richmond VIC 3121 (fee applied at checkout)
The pick up address will be provided in response to the order confirmation email.
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Do you offer Delivery?
Yes, we currently offer delivery to addresses up to 20km from Braybrook VIC location.
Refer to relevant postcode eligibility for pricing.
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$10 Delivery Eligibility up to 5km distance
$10 Delivery up to 5km distance
3019 Braybrook, 3020 Albion, 3020 Sunshine, 3020 Sunshine North 3012 Maidstone, 3012 Tottenham, 3032 Highpoint City, 3032 Maribyrnong
*Additional payment may be required if the incorrect Delivery Option is selected at checkout.
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$15 Delivery up to 10km distance
$15 Delivery up to 10km distance
3020 Sunshine West, 3021 St Albans, 3021 Kealba, 3023 Cairnlea, 3023 Deer Park
3040 Aberfeldie, 3040 Essendon, 3041 Essendon Fields, 3041 Essendon North,
3012 Brooklyn, 3012 Kingsville, 3013 Yarraville, 3013 Yarraville West, 3015 Newport, 3015 South Kingsville, 3015 Spotswood, 3018 Altona, 3018 Seaholme, 3023 Travancore, 3025 Altona East, 3025 Altona Gate, 3025 Altona North
3031 Flemington, 3031 Kensington, 3032 Ascot Vale, 3039 Moonee Ponds
*Additional payment may be required if the incorrect Delivery Option is selected at checkout.
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$20 Delivery up to 15km distance
$20 Delivery up to 15km distance
3034 Avondale Heights, 3021 Kings Park, 3022 Ardeer, 3023 Burnside, 3023 Caroline Springs, 3023 Ravenhall, 3023 Burnside Heights, 3026 Derrimut, 3033 Keilor East, 3042 Keilor Park, 3037 Hillside, 3037 Sydenham, 3037 Taylors Hill, 3038 Watergardens, 3037 Delahey
3041 Strathmore, 3041 Strathmore Heights, 3042 Airport West, 3042 Niddrie, 3043 Gowanbrae, 3043 Tullamarine
3000 Melbourne, 3003 West Melbourne, 3008 Docklands, 3055 Brunswick West, 3056 Brunswick
*Additional payment may be required if the incorrect Delivery Option is selected at checkout.
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$25 Delivery up to 20km distance
$25 Delivery up to 20km distance
3336 Deanside, 3336 Fraser Rise 3026 Laverton North, 3028 Laverton, 3029 Truganina, 3043 Gladstone Park, 3044 Pascoe Vale, 3044 Pascoe Vale South, 3045 Melbourne Airport, 3046 Glenroy, 3046 Hadfield, 3046 Oak Park
*Additional payment may be required if the incorrect Delivery Option is selected at checkout.